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Please read the following:
So what’s the point of Akosha?
Understanding product v. service
Mobile sector: Crappy after-sales service – The elephant in the room
Why India needs a comprehensive customer satisfaction index
What makes entrepreneurs entrepreneurial? - Ankur Singla
Some business models are better than others - Ankur Singla
Two important things I learned in 2013 - Ankur Singla
7 developer maaf: A single, non technical founder’s search for a good tech guy - Ankur Singla
