Relationships in Dental Practice Managment
In my years of dental practice management, treatment planning, and lecturing to dentists both nationally and internationally, I have found that the first step in enrolling people in listening to what you have to say is to establish a relationship with them. Once the thread of commonality is established in a genuine and honest way, a matrix forms where trust can find a home. Genuine listening, both actively and passively, play a huge role in the process. I have found that people respond so much better when they are allowed to express themselves and understanding becomes bilateral
The most important thing a dental office can do is to respect the patient as an individual. Each patient is an individual and each patient should be treated as if they are a family member. To show patients you care is to call a patient in the evening after an extensive procedure, i.e. surgery, just to see how the patient is doing. It is amazing the results you get from this small show of caring.