Welcome to Knowing Me, Knowing You.
Good Communication Skills are essential
Everyone sees things differently and communicates differently, we all have our own styles and preferences that can be adapted and improved to become more effective.
Effective communication skills will ensure that we create the right first impression and make ourselves clearly understood both personally and professionally
During this course we will be looking at the basic communication and interpersonal skills that will make our working lives easier.
The aims and objectives of this course are:
• Understanding what we mean by communication
• Effective listening and responding
• Understanding your own strengths
• How others may see you
• Reading body language and Increasing confidence
• Dealing with difficult people and situations